Privacy Policy
1. Introduction
Welcome to Arkon Entertainment ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website www.arkon-entertainment.net (the "Site") and use our services.
By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
2. Information We Collect
2.1 Non-Logged-In Users
When you access the Site without logging in, we collect certain information automatically:
IP Addresses: We collect your Internet Protocol (IP) address to understand geographic trends, diagnose server issues, and administer the Site.
Device Information: Details about the device you use, including hardware model, operating system and version, unique device identifiers, and browser type.
Activity Logs: Information about your interactions with the Site, such as pages viewed, access times, and referring website addresses.
2.2 Registered Users
If you choose to create an account, we collect additional information:
Personal Information:
Username: Chosen by you and displayed publicly.
Email Address: Used for account verification, communication, and password recovery.
Profile Picture: Optional; displayed publicly if provided.
Optional Profile Fields: Any additional information you choose to provide (e.g., bio, social media links).
Posts and Content: All content you submit, post, or display on the Site, including forum posts, comments, blogs, and gallery uploads.
Private Messages: Messages exchanged with other users. While private, these may be subject to moderation if abuse is reported.
User Interactions: Records of your interactions with content, such as likes, shares, and reactions.
Activity Logs: Detailed logs including login times, IP addresses used during sessions, account changes, and device information.
Analytics and Statistics: Data on your engagement with the Site to improve our services.
E-commerce Transactions:
Purchase History: Records of products or services you have purchased.
Transaction Details: Date, time, and amount of transactions.
Payment Processing: Payments are processed through Stripe. We do not store your payment card details. Please refer to Stripe's Privacy Policy for information on their practices.
Notifications and Subscriptions: Your preferences for receiving updates, newsletters, and notifications.
Custom Fields and Data: Any additional information collected through custom forms or fields you complete.
3. How We Use Your Information
We use your information for various purposes, including:
Service Provision: To operate and maintain the Site, personalize your experience, and provide customer support.
Transaction Processing: To process payments, fulfill orders, and manage your account.
Site Safety and Security:
To monitor for fraudulent or unauthorized activity.
To enforce our Terms of Service and other policies.
Communication:
To send administrative information such as account confirmations, updates, and security alerts.
To respond to your comments, questions, and requests.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, such as tax obligations and law enforcement requests.
4. Legal Basis for Processing Personal Data
Our legal bases for processing your personal data include:
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, ensuring security, and preventing fraud.
Contractual Necessity: Processing is required to perform the contract between you and us, including providing access to the Site and processing transactions.
Legal Obligations: Processing is necessary to comply with our legal obligations, such as maintaining records for tax purposes.
5. Data Retention
Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Deletion Requests: You may request deletion of your personal data by contacting us at admin@arkon-entertainment.net or through your account settings. Upon verification, we will delete your data except for information we are legally required to retain.
6. International Data Transfers
Data Storage: Your information is stored on secure servers located in Germany.
Staff Access: Our team members, located in Canada, the USA, and the EU, may access your data to perform their duties.
Protection Measures: We implement appropriate safeguards, such as standard contractual clauses, to protect your data during international transfers in compliance with applicable laws.
7. Your Rights and Choices
Depending on your location and applicable laws, you may have the following rights:
Access and Correction: You have the right to access and correct your personal information at any time.
Deletion (Right to be Forgotten): You can request that we delete your personal data, subject to legal exceptions.
Restriction of Processing: You may request that we restrict the processing of your personal data under certain circumstances.
Objection to Processing: You have the right to object to processing based on legitimate interests.
Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: If we process your data based on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights:
Account Settings: You can exercise your rights by accessing the Security and Privacy tab in your account settings here. Through this portal, you can request access to your personal data, update your information, or request deletion of your data.
Contacting Us: Alternatively, you may contact us at admin@arkon-entertainment.net to exercise your rights or for assistance.
8. Data from Minors
Age Restriction: Our Site is intended for users who are at least the age of majority in their jurisdiction (usually 18 years old).
Parental Consent: We do not knowingly collect information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Account Removal: If we become aware that we have collected personal data from a minor without verification of parental consent, we will take steps to remove that information promptly.
9. Security Measures
We prioritize the security of your data and have implemented measures including:
Technical Safeguards:
Encryption: Data is encrypted in transit and at rest using industry-standard encryption protocols.
Secure Servers: Our servers are protected by firewalls and monitored for vulnerabilities.
Access Controls:
Limited Access: Personal data access is restricted to authorized personnel who require it for their job functions.
Access Management: Regular reviews and updates of access rights.
Authentication Measures:
Two-Factor Authentication (2FA): Available for users to add an extra layer of security to their accounts.
Ongoing Efforts:
Security Assessments: Regular audits and assessments to identify and mitigate potential risks.
Incident Response Plan: Procedures in place to respond to data breaches or security incidents.
10. Third-Party Services (more shown at bottom of page)
Payment Processing:
We use Stripe to process payments. Stripe handles your payment information securely and in compliance with relevant regulations.
Stripe's Privacy Policy: Please review Stripe's Privacy Policy for more information.
No Other Third Parties:
We do not sell, trade, or rent your personal information to others.
11. Compliance with Laws
11.1 Canadian Privacy Laws
PIPEDA Compliance: We adhere to the Personal Information Protection and Electronic Documents Act, which governs how we collect, use, and disclose personal information.
Alberta PIPA Compliance: We comply with the Personal Information Protection Act specific to Alberta, ensuring additional protections for personal data.
11.2 General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA):
Rights Under GDPR:
Right to be informed about the collection and use of your personal data.
Right of access to your personal data.
Right to rectification if your data is inaccurate or incomplete.
Right to erasure under certain conditions.
Right to restrict processing under certain conditions.
Right to data portability.
Right to object to processing based on legitimate interests or direct marketing.
Rights related to automated decision-making and profiling.
Data Protection Officer (DPO):
Contact Information: For GDPR inquiries, contact our DPO at admin@arkon-entertainment.net.
11.3 California Consumer Privacy Act (CCPA)
For California residents:
Rights Under CCPA:
Right to know the categories and specific pieces of personal information collected.
Right to request deletion of personal information.
Right to opt-out of the sale of personal information (note: we do not sell personal data).
Right to non-discrimination for exercising CCPA rights.
Submitting Requests: California residents can submit verifiable consumer requests by accessing their account settings or contacting us at admin@arkon-entertainment.net.
11.4 Other International Laws
We are committed to complying with applicable privacy laws in other jurisdictions where our users reside. Please contact us if you have questions specific to your region.
12. Policy Updates
Notification of Changes: We may update this Privacy Policy periodically. Significant changes will be communicated to you via a prominent notice on our Site or through your account.
Effective Date: The updated Privacy Policy will include the effective date at the top of the document.
Continued Use: By continuing to use the Site after changes become effective, you agree to be bound by the revised Privacy Policy.
13. Consent
Acceptance of Terms: By using our Site, you consent to this Privacy Policy.
Withdrawal of Consent: You may withdraw your consent at any time by deleting your account and discontinuing use of the Site. To delete your account, please use the account settings or contact us at admin@arkon-entertainment.net.
14. Dispute Resolution
Contact for Complaints: If you have any concerns or disputes regarding our Privacy Policy or data handling practices, please contact us first at admin@arkon-entertainment.net. We will attempt to resolve your issue promptly.
Regulatory Authorities: If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
15. No Liability for User-Shared Data
Public Areas: Information you disclose in public areas of the Site (e.g., forums, comment sections) becomes public information.
User Responsibility: You are responsible for any personal information you choose to share publicly. Please exercise caution when disclosing personal details.
16. Changes to Personal Information
User Control: You can access, update, or delete your personal information at any time through your account settings.
Assistance: If you require help updating your information, please contact us at admin@arkon-entertainment.net.
17. Contact Information
If you have questions or comments about this Privacy Policy or our data practices, please contact us:
Response Time: We aim to respond to all inquiries within five (5) business days.
18. Disclaimer
This Privacy Policy is provided for informational purposes and does not constitute legal advice. For legal advice specific to your situation, please consult a qualified attorney.
Acknowledgment
By using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Arkon Entertainment, 5004 51st Street, Amisk, Alberta, T0B 0B0